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PCO Suite refund policy
Version of 17 October 2026 · part of the Terms of Service (Article 7.3)
1. Who sells and who refunds
PCO Suite licences are bought from the "Licence" section of the app. Sales and payment collection are handled by Paddle.com Market Limited ("Paddle"), the authorised reseller of ComputerLab di Spoltore Fabio: Paddle issues the invoice and makes any refunds, to the same payment method used for the purchase.
2. Before you pay: the free trial
Every company can try PCO Suite free for 45 days, with all features, before deciding whether to buy. For this reason, once paid, amounts are as a rule non-refundable.
3. When a refund is possible
- Duplicate or incorrect charge (for example the same period paid twice, or an amount different from the one shown before payment): refund of the amount not due, if reported within 30 days of the charge.
- Other special cases, assessed by ComputerLab case by case and at its discretion.
Cancelling the contract, downgrading the plan, not using the Service or the instalments of the current contract year with monthly payment do not give the right to a refund (Terms, Article 5).
4. Right of withdrawal
PCO Suite is sold only to businesses and professionals for their business activity: the 14-day right of withdrawal for consumers does not apply. Any rights that the law of the customer's country grants on a mandatory basis remain unaffected.
5. How to request a refund
Write to support at the address shown in the app and on the website, with your company name, the date and amount of the charge and the Paddle invoice number. You can also contact Paddle's buyer support directly at paddle.net. If the refund is granted, Paddle normally makes it within 5–10 business days.